Shipping policy
🚚 Genie ISP – Shipping Policy
Effective Date: June 27, 2025
📦 Shipping Methods
We offer the following shipping options for all Genie ISP orders:
Standard Shipping
• Flat Rate: $19.95
• Delivery Time: 3–5 business days
• 📦 Signature confirmation required
Express Shipping
• Flat Rate: $99.95
• Delivery Time: 1–2 business days
• 📦 Signature confirmation required
• Includes insurance
Free Shipping
• Automatically applied to orders with a subtotal over $499.99
• 📦 Signature confirmation required
🏪 In-Store Pickup
📍 Pickup Location:
3539 Apalachee Parkway, Suite 7
Tallahassee, FL 32311
✔️ Wait for a confirmation email or call before arriving.
⏳ Processing Time
• Orders placed before 2:00 PM EST usually ship same day
• Orders after 2:00 PM, weekends, or holidays ship next business day
• Most orders ship within 1–3 business days
📫 Tracking Info
• Tracking numbers are emailed once your order ships
• 📬 Carrier tracking links may take up to 24 hours to begin updating
• Didn’t receive one? Contact us at 📧 support@genieisp.com or see 📄 Contact Info
✍️ Signature Confirmation – Required for All Orders
All Genie ISP shipments require signature confirmation at delivery. 📦✍️
🚪 Someone must be available to sign when the package arrives.
📬 If no one is home, the carrier will leave a notice or reattempt delivery.
✅ Once signed for and marked “delivered,” the order is considered fulfilled.
📦 Lost, Stolen, or Damaged Packages
🚨 Damaged or missing item?
Notify us within 2 days of delivery.
📧 Send photos of the packaging and item to support@genieisp.com
📦 Marked delivered but not received?
• File a claim with the carrier (USPS, UPS, FedEx)
• See our 📘 Refund Policy and 🛍️ Store Policy
Genie ISP is not liable once delivery is confirmed and signed for.
🔁 Return Shipping
• Approved returns get a prepaid return label
• Label cost is deducted from your refund/store credit
• You are responsible for any return sent using your own method
📦 Full terms: 📘 Refund Policy
🌍 International Shipping
🌐 We do not ship internationally.
• Orders with non-U.S. addresses will be canceled and refunded
🏷️ Address Changes
Once an order is placed, address changes are not guaranteed.
• Double-check your address before placing your order
• Contact us ASAP for urgent changes — rerouting is not possible once shipped
✅ Delivery Confirmation
A shipment is considered fulfilled once it’s signed for and marked “delivered” by the carrier.
📮 Suspect a delivery issue? File a claim with the carrier and check our 🛍️ Store Policy
🛑 Undeliverable Packages
Packages returned to Genie ISP due to an invalid or incomplete address:
• Will require a re-shipping fee
• If canceled, original shipping charges will not be refunded
📘 See: Refund Policy
🚫 Shipping Fee Policy
Shipping charges are non-refundable, unless Genie ISP is at fault.
📎 Full details in our 📘 Refund Policy
🚩 Fraud & Return Abuse Protection
Orders flagged for suspected fraud, return abuse, or lease misuse may be:
• Delayed
• Canceled
• Require additional identity verification
We reserve the right to protect our customers and inventory from abuse.
📆 Business Days
Business days = Monday to Friday, excluding U.S. holidays.
All delivery estimates are based on business days only.
🚚 Carrier Selection
We ship using USPS, UPS, FedEx, and other regional couriers based on:
• Your location
• Order type
• Delivery speed
Carrier may vary per order for fastest delivery.
💼 Lease-to-Own Orders
If using Progressive, Acima, Payvantage, or Genie Leasing:
• Orders ship after lease approval & verification
• ID verification may be required
• 📅 Shipping time does not affect your lease payment schedule — once approved, your lease begins
More info: 🛍️ Store Policy
📦 Split Shipments
Some items may arrive in multiple packages.
Each will include a separate tracking number
⚠️ Shipping Delays
We are not responsible for delays caused by:
• Carrier issues
• Weather events
• Industry-wide supply chain disruptions
• APO/FPO delivery
We will assist with tracking but cannot refund delays outside our control.
📮 No P.O. Boxes
We do not ship to P.O. Boxes.
• Use a valid U.S. street address
• Orders to P.O. Boxes will be canceled and refunded for tracking/security reasons
🧾 Taxes & Special Handling
• Sales tax is applied at checkout based on your shipping address
• 📦 APO/FPO, military bases, and rural areas may face longer delivery times
📞 Shipping Questions?
We’re here to help with anything shipping-related 💙
📧 support@genieisp.com
📞 (850) 937-7700
🌐 genieisp.com
✅ Agreement Notice
By placing an order with Genie ISP, you agree to this Shipping Policy, our 📜 Terms of Service, and our 📘 Refund Policy.