📞 Genie ISP – Contact Information

We’re here to help you get connected! Whether you're having issues with your router, need help picking a plan, or have a question about your account — our support team is just a click or call away 🧞♂️💬

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🏢 Store & Pickup Location

📍 Address:
Genie ISP (inside 5Star Wireless)
3539 Apalachee Parkway, Suite 7
Tallahassee, FL 32311

📦 In-store pickup available for online orders. Please wait for confirmation before arriving.

🕐 Business Hours:
🕚 Monday–Friday: 10:00 AM – 6:00 PM EST
🛑 Saturday & Sunday: Closed
📅 Closed on all major U.S. holidays

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📧 Email Support

For all customer support, shipping, billing, and plan questions:

📨 General Inquiries:
support@genieisp.com

🔐 Unlocks / Tag Removal / Device Lock Help:
security@genieisp.com
Include your name, order #, IMEI, and request reason.

🧾 Invoices or Receipts:
billing@genieisp.com
Need a receipt copy or invoice update? Let us know!

📦 Return & Refund Questions:
returns@genieisp.com
Attach photos and explain the issue clearly.

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📞 Phone Support

Prefer to speak with us?

📱 Customer Service Line:
(850) 937-7700
Mon–Fri, 10AM–6PM EST

🔊 Calls may be recorded for quality and training purposes.

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📬 Mailing Address

Need to mail something to us? Send it here:
Genie ISP – Returns / Billing
3539 Apalachee Parkway, Suite 7
Tallahassee, FL 32311

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🧞♂️ Need a Fast Answer?

Check out these quick resources:
• 📜 Refund Policy
• 🚚 Shipping Policy
• 📡 Coverage Map
• 🛠️ Troubleshooting Tips

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💬 Social & Updates

Stay in the loop with Genie ISP updates and promos:
📸 Instagram: @GenieISP
📘 Facebook: Genie ISP
📍 Google Maps: Leave a review or check our hours!

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Thank you for being part of the Genie ISP family!
We’ll do everything we can to keep you connected — fast, simple, and stress-free 🚀📶