🌐⭐ Genie ISP Rewards Program

Welcome to the Genie ISP Rewards Program! 🎉
We love rewarding our customers for supporting our service. Earn points and redeem them for awesome savings on eligible merchandise and promotions! 💰✨

🎯✨ 1. Overview

The Genie ISP Rewards Program is designed to thank customers for their loyalty. ❤️

Customers may earn reward points through qualifying purchases, promotions, referrals, or other activities determined by Genie ISP.

These points can later be redeemed for discounts on eligible merchandise or promotions. 🎁

💰⭐ 2. Earning Rewards

Customers may earn reward points through the following activities:

🛒 Purchases made through the Genie ISP website or authorized sales channels
🎉 Promotional campaigns or limited-time offers
👥 Referral programs
📩 Account sign-ups or marketing promotions

The number of points earned per purchase or activity may vary and will always be displayed in the customer rewards dashboard or promotional materials.

Genie ISP reserves the right to adjust how points are earned, including point values, promotional bonuses, and eligible activities at any time.

🛍️🎁 3. Redeeming Rewards

Reward points may be redeemed for eligible discounts, products, or promotional offers as determined by Genie ISP.

🌐 Cross‑Program Rewards (5Star Wireless)

Customers may also choose to convert their Genie ISP reward points into 5Star Wireless reward points. This allows customers to apply their rewards toward eligible 5Star Wireless merchandise or promotions when available.

To request a rewards transfer, customers must contact support and request the conversion. Our team will verify the account and process the transfer manually.

📧 Email: support@genieisp.com to request a rewards transfer.

Once transferred, reward points may become subject to the 5Star Wireless rewards program rules and policies.

⏳⭐ 4. Expiration

Reward points expire after 24 months of account inactivity.

Inactivity means that no qualifying purchases, reward redemptions, or other reward-earning activities have occurred on the customer's account.

If an account remains inactive for 24 consecutive months, unused reward points may automatically be removed from the account.

Promotional or bonus points may have different expiration periods when stated in specific promotions.

Expired points cannot be reinstated or redeemed once removed.

⚠️🛑 5. Limitations

To keep the program fair for everyone, the following limitations apply:

🌐 Reward points apply to eligible Genie ISP merchandise or promotional offers only

🚫 Rewards cannot be used toward:

• Service plan payments
• Monthly internet service charges
• Prepaid plan refills
• Activation fees
• Installation fees
• Equipment lease balances
• Shipping charges
• Taxes

Additional rules:

💸 Points cannot be exchanged for cash
🔁 Rewards may not be transferred, sold, or combined between accounts
📦 Reward redemptions cannot exceed the total merchandise value of an order
💳 Rewards cannot create a cash payout or negative order balance

🚨 Abuse, manipulation, resale activity, or fraudulent behavior may result in:

• Account suspension
• Removal from the rewards program
• Forfeiture of all reward points

⚖ Accounts that initiate payment disputes or chargebacks related to purchases that earned rewards may have those reward points revoked and may be removed from the program.

🔄📦 6. Returns and Refunds

If an order that earned reward points is returned or refunded, the associated points may be deducted from the customer's rewards balance.

If reward points were used on a purchase that is later refunded, the points may be restored to the account at the discretion of Genie ISP.

🔐👤 7. Account Responsibility

Customers are responsible for maintaining the security of their account.

Genie ISP is not responsible for unauthorized redemption of rewards resulting from compromised accounts.

🛠️📋 8. Program Changes

Genie ISP reserves the right to modify, suspend, or terminate the rewards program or any portion of it at any time without prior notice.

📞✨ 9. Contact & Support

Questions about the Genie ISP Rewards Program? We’re happy to help! 😊

🌐 Genie ISP
📍 3539 Apalachee Pkwy #7
Tallahassee, FL 32311

📱 Phone: (850) 937-7700
📧 Email: support@genieisp.com

💬 Our support team can help with:

⭐ Reward point questions
🎁 Redemption help
🔐 Account issues
🤝 General support

Thanks for being part of the Genie ISP family! 🌐⭐🎉