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Network Management Policy

Genie ISP Network Management Policy

Effective Date: October 1, 2024


Contact Information:
For inquiries regarding this Network Management Policy, please reach out to Genie ISP at contact@genieisp.com or call 850-937-7700.


This Network Management Policy outlines how Genie ISP manages its network across different service plans: CDMA/V Genie Red, GSM/A Genie Blue, GSM/T Genie Pink, and Cable/X Genie Purple. Our practices are designed to ensure fair use of network resources, optimize service quality, and maintain the reliability of our internet services. By using Genie ISP services, you agree to the practices outlined in this policy, as well as those in our Terms and Conditions.


1. Network Management Practices


Genie ISP uses network management techniques to provide a stable and consistent internet experience for all customers. These practices are tailored to the specific type of service plan (CDMA, GSM, or Cable), and may include data prioritization, traffic monitoring, and congestion management.

  • Genie Red Plans: Red Plans operate off the CDMA/V network. Network management practices include traffic prioritization and may apply during times of network congestion. For more details on CDMA/V policies, visit here.

  • Genie Blue Plans: Blue Plans operate on the GSM/A network, which may include bandwidth management techniques, speed throttling, and deprioritization during times of network congestion. For more information, visit here.

  • Genie Pink Plans: Our Pink Plans run on the GSM/T network. Data prioritization and speed reduction may be applied during network congestion periods. You can view more details here.

  • Genie Purple Plans: Our Purple Plans operate off Cable/X infrastructure, where network management practices may include data usage caps, congestion management, and traffic shaping. More details can be found at here. 


2. Data Usage and Hard Caps


Each plan has specific data usage limits, which may affect your service once exceeded.

  • Data Caps: Some Genie ISP plans have hard data caps. Once you reach your data limit, your service will be suspended for the remainder of the billing cycle. Service will automatically resume at the start of the next billing cycle, or you may have the option to purchase additional data to restore service before the cycle resets.

  • Throttling and Data Deprioritization: Depending on your plan, if you exceed a set data limit, Genie ISP may reduce your internet speeds during periods of network congestion. Prepaid customers and those on specific plans may experience data deprioritization, which could result in slower speeds when the network is congested.

For more information on how data usage may affect your plan, please refer to our Terms and Conditions


3. Traffic Prioritization and Congestion Management


Genie ISP uses traffic prioritization and congestion management to maintain optimal network performance during peak usage times. Traffic that is time-sensitive, such as video streaming or voice calls, may be prioritized over less urgent activities like file downloads. Depending on the plan you are subscribed to, the network management policies of our partner providers may apply.

  • Genie Red Plans: These plans are powered by the CDMA/V network. The CDMA/V traffic prioritization and congestion management practices may impact your service during periods of high demand. For more details, visit here.

  • Blue Plans: Operating on GSM/A network, these plans may experience traffic prioritization and congestion management during peak usage periods. For further information on GSM/A policies, please refer to here.
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  • Genie Pink Plans: These plans utilize the GSM/T network, where traffic prioritization and congestion management may be applied during busy times. For GSM/T policy, visit here.
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  • Genie Purple Plans: Powered by Cable/X network, traffic prioritization and congestion management may occur during periods of high demand. More information can be found here.
    .

For more information on how congestion management may impact your service, please refer to our Terms and Conditions.


4. Network Performance


The performance of Genie ISP’s internet services may vary depending on multiple factors, including the network provider used for your plan. The following outlines relevant policies by network provider:

  • Genie Red Plans: Network performance on these plans is governed by CDMA/V policies, which you can review here.

  • Genie Blue Plans: For GSM/A plans, network performance guidelines can be found here.

  • Genie Pink Plans: GSM/T network performance guidelines are detailed here:
    here.

  • Cable/X Genie Purple Plans: For Xfinity-based plans, you can view network performance information here.

For more information on service availability and expected performance, refer to our Terms and Conditions.


5. Data Monitoring and Collection


Genie ISP monitors data usage and collects information related to network performance, usage patterns, and customer activity to ensure compliance with our network policies and optimize service.

  • Data Collection: We collect data related to your usage, including bandwidth consumed, connection times, and types of traffic used, to manage our network effectively.

  • Privacy: All data collected is subject to our privacy practices as described in our Privacy Policy.


6. Refunds and Compensation


If Genie ISP’s network management policies lead to service issues such as excessive slowdowns or interruptions, customers may be eligible for refunds or compensation under certain circumstances. Please contact our customer support team for assistance.

For more information on refunds and compensation, refer to our Terms and Conditions.

7. Customer Support


Our support team is available to assist you with any concerns or questions about our network management practices. You can reach us at:


8. Changes to the Network Management Policy


Genie ISP reserves the right to modify this Network Management Policy at any time. Changes will be posted on our website, and continued use of the service after the changes have been made constitutes acceptance of the updated policy.

For more information, please refer to our Terms and Conditions. 


By using Genie ISP’s services, you agree to comply with the network management practices and policies outlined above. If you have any questions, please contact us for further clarification.

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